Frequently Asked Questions – SettingGame.com
Ordering & Payment
How do I place an order?
Simply browse our game collection, add items to your cart, and proceed to checkout. You’ll need to create an account or check out as a guest. We accept all major credit cards and PayPal.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal. All payments are processed securely through encrypted systems.
Can I modify or cancel my order?
We process orders quickly for fast delivery. Contact us immediately if you need to change your order. Changes are only possible before your order ships.
Shipping & Delivery
Where do you ship?
We ship to all 50 US states and internationally to select countries. Shipping costs vary by destination.
How long does shipping take?
Standard US shipping takes 5-10 business days. Express options are available at checkout. International shipping times vary by location.
Do you offer free shipping?
We offer free standard shipping on orders over $50 within the continental US. Check our promotions page for current offers.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Items must be unopened and in original packaging. See our Returns Policy page for details.
How do I return an item?
Contact our customer service team to initiate a return. You’ll receive a return authorization number and instructions.
When will I get my refund?
Refunds are processed within 5-7 business days after we receive your return. Please allow additional time for your bank to process the refund.
Product Information
Are your games complete with all pieces?
Yes, all our games are brand new and contain all original components. If you find anything missing, contact us immediately.
Do you sell replacement parts?
We may have replacement parts available for certain games. Contact our customer service team with your game version and missing pieces.
Are your games authentic?
We only sell 100% authentic games from licensed manufacturers and distributors.
Account & Technical
How do I create an account?
Click “Create Account” during checkout or in the website header. Having an account lets you track orders and save favorites.
I forgot my password. What should I do?
Use the “Forgot Password” link on the login page. You’ll receive email instructions to reset your password.
Why is my discount code not working?
Discount codes may have specific terms or expiration dates. Ensure you meet any minimum purchase requirements.
Game Rules & Instructions
Can I get replacement rules for my game?
Many game rules are available as PDF downloads on individual product pages. Contact us if you need specific instructions.
Do you have game rules in other languages?
Some games include multi-language rules. Check the product description for language information.
Age Recommendations
How are age recommendations determined?
Age recommendations are provided by manufacturers based on game complexity and safety considerations.
Can younger children play games rated for older ages?
This depends on the child’s abilities and adult supervision. We recommend following manufacturer guidelines.
Gift Orders
Can I include a gift message?
Yes, you can add a gift message during checkout. We’ll include it with your order.
Do you offer gift wrapping?
Gift wrapping is available for select items. Look for the gift wrap option during checkout.
International Orders
Are there additional fees for international orders?
International customers are responsible for any customs duties, taxes, or import fees.
What currency are your prices in?
All prices are in US dollars. Your payment method will be charged in USD.
Safety & Quality
Are your games safe for children?
All our games meet US safety standards and are age-appropriately tested.
What materials are your games made from?
Materials vary by game. Check individual product descriptions for specific material information.
Customer Service
How can I contact customer service?
Use our online contact form for the fastest response. Please have your order number ready.
What are your customer service hours?
We’re available Monday-Friday 9AM-6PM EST. Response times may be longer during holidays.
Wholesale & Bulk Orders
Do you offer wholesale pricing?
We offer wholesale pricing for qualified retailers. Contact our wholesale department for information.
Can I order games for my school or organization?
Yes! We work with schools and organizations. Contact us for bulk pricing and educational discounts.
Product Availability
How can I know if a game is in stock?
Inventory status is shown on each product page. Out-of-stock items can often be backordered.
Do you restock popular games?
Yes, we regularly restock popular titles. Use the “Notify When Available” feature on product pages.
Game Recommendations
Can you help me choose a game?
Our customer service team can make recommendations based on age, number of players, and game type.
Do you have game guides or reviews?
Many product pages include customer reviews and detailed game descriptions to help you choose.